Frequently Asked Questions
Still Have Questions?
💼 Income & Eligibility
We accept a variety of stable, verified income sources including SSDI (Social Security Disability Insurance), SSI (Supplemental Security Income), pension and retirement income, regular employment income, and other verified income sources. If you’re unsure whether your specific income qualifies, please contact us — we’re happy to review your situation personally and help determine eligibility.
We primarily serve three populations: seniors (65+), veterans of any branch, and individuals experiencing housing insecurity. All applicants must have a verified, stable income source; be independently mobile and functionally self-sufficient; and be ready for a structured, community-based living environment. If you’re not sure whether you qualify, please reach out and we’ll talk through it together.
No — you do not need to currently live in Florida or Pensacola to apply. We welcome applicants from other areas who are looking to relocate to stable housing in the Pensacola region. Please reach out to discuss your timeline and specific situation and we’ll be happy to assist.
🚪 Room Options
We offer both private and shared room configurations depending on availability. Private rooms provide more personal space and privacy, while shared rooms are available as a more affordable option. During your intake process, you’ll have the opportunity to express your preference and we’ll do our best to match you with the right option based on current availability.
Yes — room type typically affects pricing. Private rooms generally carry a higher cost than shared rooms. Pricing details will be discussed during the intake and follow-up process. Our team will walk you through all costs transparently so there are no surprises.
💡 Utilities & Costs
All of our homes include electricity, water, and high-speed Wi-Fi at no additional charge. These are fully built into your housing — no separate utility bills, no surprise charges at the end of the month. We believe all-inclusive housing reduces stress and helps residents focus on daily living rather than managing multiple expenses.
Our housing is all-inclusive for core utilities (electricity, water, Wi-Fi). Any additional costs or fees — if applicable — will be communicated clearly and upfront during the intake process. We are committed to transparency and never surprise residents with hidden charges. If you have specific questions about costs, please contact us directly.
🏥 Care & Services
No — Sunrise Independent Living is a housing provider, not a licensed medical facility. We do not offer nursing care, personal care aides, or medical services as part of our housing program. Residents are expected to be independently functional in their daily activities. However, for residents who need additional support, we can connect them with trusted, vetted third-party providers in the Pensacola area who offer nursing and personal care services.
This depends on the specific arrangement and will be discussed during your intake process. We understand that some residents may receive visits from external care providers. Please mention any care needs during your application and our team will discuss what options are available and appropriate within our community setting.
📋 Application Process
Applying is simple. Visit our Apply / Contact page and complete the brief intake form. This form collects basic information about your situation, income type, and housing preferences. Once submitted, our team reviews it and follows up with you within a few business days — often sooner — with next steps and available housing information.
After submitting your intake form, you can typically expect a follow-up from our team within a few business days. We understand that housing needs can be urgent, and we make every effort to respond as quickly as possible with clear information and next steps. The full process timeline depends on availability and your specific situation.
Our team reviews your form and contacts you to discuss available housing options, answer your questions, and outline next steps. We aim to make the process straightforward and stress-free. You’ll receive clear guidance at every stage — no confusion, no runaround — just a direct path toward stable housing.